Terms of Service

1. The Service

QueryWin is a SaaS application that tracks how your site performs for a given search — both in traditional search results and in AI-generated answers — and tells you what to change. Publishing any change to your own site remains your responsibility. The exact feature set is whatever is shown on our website and in the product at the time.

We may add, change or remove features. Where a change materially reduces functionality you are paying for, we will give reasonable notice through the product or by email.

2. Your account

2.1 Eligibility. You must be at least the age of majority in your jurisdiction, or have the consent of a parent or guardian, to use the Service.

2.2 Registration. You sign in with an email address (password or emailed code) or a supported third-party provider. You agree to provide accurate information and keep it current.

2.3 Security. Keep your credentials confidential. You remain responsible for everything that happens under your account. Tell us promptly at legal@querywin.com if you suspect unauthorised access.

3. Acceptable use

You agree not to:

• use the Service in violation of any applicable law or third-party right;
• attempt to gain unauthorised access to the Service, other accounts, or our infrastructure;
• probe, scan, overload or otherwise interfere with the Service or its rate limits;
• resell, sublicense, or expose the Service to third parties except as expressly permitted;
• use automated means to extract data beyond what the product and API allow.

We may suspend or terminate accounts that breach this section, with or without notice depending on the severity of the breach.

4. Plans, payment and refunds

4.1 Fees. Paid plans and credit packs are billed in US dollars through Stripe. Prices, included quotas and billing periods are those shown at the time of purchase. Taxes may apply on top depending on your location.

4.2 Renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before it ends. You can cancel at any time from your account settings; access continues until the end of the paid period.

4.3 Credits. Credits are consumed as you use metered features. Credits have an expiry date shown in your account, are not transferable, and have no cash value.

4.4 Refunds. Except where required by law, payments are non-refundable. If you believe you were charged in error, contact legal@querywin.com within 30 days and we will review it.

5. Your content and our IP

You keep all rights to the content, sites and data you bring to the Service. You grant us a limited licence to host, process and display that content solely to operate the Service for you.

We keep all rights to the Service itself — software, models, interfaces, documentation and brand. Nothing in these Terms transfers those rights to you.

6. Third-party data and AI output

The Service reports on data from search engines, AI assistants and other third-party sources. Those sources change constantly and are outside our control. Metrics, rankings, citation shares and AI-generated suggestions are estimates and may be incomplete, delayed or wrong. Review the output before acting on it; you remain responsible for what you publish.

7. Availability and disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation, nor any particular ranking, traffic, citation or revenue outcome.

8. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

9. Termination

You may stop using the Service and delete your account at any time from account settings. Deleting an account removes your workspace and its data after the cooling-off period shown in the product. We may suspend or terminate your access if you materially breach these Terms, or if we are required to by law.

10. Changes to these Terms

We may update these Terms. When we do, we will change the “Last updated” date above and, for material changes, notify you in the product or by email before they take effect. Continuing to use the Service after that means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of the jurisdiction where the Company is registered, without regard to conflict-of-law rules. Nothing here removes consumer protection rights you have under the mandatory law of your own country.

12. Contact

Questions about these Terms? Email us at legal@querywin.com.